Customer Feedback Cards¶
Collecting structured feedback about customer interactions is an important part of the customer service experience, providing quantitative measures of service quality and effectiveness that benefits both users and businesses. Existing approaches on Twitter involving links to surveys or entry of unstructured text in DMs or Tweets add friction, resulting in lower engagement.
Twitter now supports the programmatic creation and delivery of feedback prompts that allow a user to submit responses to feedback surveys after a conversation.
To get started with Customer Feedback Cards, apply here.